{"id":3669,"date":"2021-08-18T14:01:41","date_gmt":"2021-08-18T14:01:41","guid":{"rendered":"https:\/\/www.helloleads.io\/blog\/?p=3669"},"modified":"2022-09-15T12:26:05","modified_gmt":"2022-09-15T12:26:05","slug":"voice-recording-your-calls-top-10-ivr-providers","status":"publish","type":"post","link":"https:\/\/www.helloleads.io\/blog\/all\/technology-and-tips\/voice-recording-your-calls-top-10-ivr-providers\/","title":{"rendered":"Voice Recording your calls \u2013 Top 10 IVR Providers"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"697\" height=\"441\" src=\"https:\/\/www.helloleads.io\/blog\/wp-content\/uploads\/2021\/08\/voice-recording.png\" alt=\"IVR Providers for voice recording\" title=\"IVR Providers for voice recording\" class=\"wp-image-8638\" srcset=\"https:\/\/www.helloleads.io\/blog\/wp-content\/uploads\/2021\/08\/voice-recording.png 697w, https:\/\/www.helloleads.io\/blog\/wp-content\/uploads\/2021\/08\/voice-recording-300x190.png 300w\" sizes=\"auto, (max-width: 697px) 100vw, 697px\" \/><\/figure><\/div>\n\n\n\n<p>Over the years, technology has revolutionized the\nworld in many ways, starting from the way we live and we communicate. Today, many\nusers book their travel and entertainment tickets online, automating their banking\nprocess. Throughout their online journey, most of the customers feel comfortable\nreaching their customer service team without stepping outside of their home\nusing their smartphones. Considering such practices, every call you receive for\nyour business is more important and recording such customer calls plays an\nessential role for any type of organization. Without call recording technology,\nit is difficult to monitor your employees or manage your leads. To improve customer\nservice, many businesses are now using IVR technology.<\/p>\n\n\n\n<p><h2><strong style=\"font-size:19px\">What is IVR and why you need IVR for your business?<\/strong><\/h2><\/p>\n\n\n\n<p>IVR stands for <strong>Interactive Voice Response<\/strong>\nand it is automated call assistance and management technology that allows\nhumans to interact with a computer-operated phone system. This works by using &nbsp;the voice recognition process and\/or by letting\nusers to use their dial pad to choose the appropriate support actions. . IVR\ntechnology interacts with callers,\ngathers caller details, and self-direct their calls to the right person or\ndepartments to help them resolve their needs and queries.<\/p>\n\n\n\n<p>The main pros of using the IVR system for any\norganization are that it uses a fully automated way to handle large call\nvolumes, provides a cost-effective and time-saving process to connect your customers\nwith the service they need, will reduce the load for agents as well as enhances\nyour prospect service efficiency.<\/p>\n\n\n\n<p>To make this IVR system more effective, one\nmust use call recording technology. Below are a few reasons why call recording\nis important for your business.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Addressing business needs of your prospect<\/li><li>Tracking and managing employee call handling\nskills<\/li><li>Refining your process<\/li><li>Generating leads<\/li><li>Accelerating lead conversion efforts<\/li><li>Resolving disputes and enhancing the customer\nservice<\/li><li>Training new and existing employee\u2019s skills<\/li><\/ul>\n\n\n\n<p>Choosing the right interactive voice response (IVR) systems for your business makes it simpler and easier for you to build a problem-free caller experience. If you are interested in figuring out the best IVR provider to go with, you have landed in the right place. In this blog post, we will suggest 10 IVR providers that could satisfy your business needs.<\/p>\n\n\n\n<p><h3><strong style=\"font-size:18px\">(1) Twilio<\/strong><\/h3><\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.helloleads.io\/blog\/wp-content\/uploads\/2021\/08\/Twilio.png\" alt=\"\" class=\"wp-image-3671\" width=\"146\" height=\"49\"\/><\/figure>\n\n\n\n<p>Twilio is a leading cloud-based communication platform that powers the future of business communications and strengthens customer relationships from <a href=\"https:\/\/www.helloleads.io\/blog\/all\/marketing-and-sales\/top-20-best-books-on-sales-and-marketing-that-you-shouldnt-miss-reading\/\" title=\"Sales CRM\"><strong>marketing and sales<\/strong><\/a> to customer service.<\/p>\n\n\n\n<p><strong>Key Features:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Attribute-based Routing<\/li><li>Keyword and Conversion Tracking<\/li><li>Call Reporting and Recording<\/li><li>Contact Management<\/li><li>Analytics<\/li><li>CRM integration<\/li><li>Convert Text to Speech and Play Audio<\/li><\/ul>\n\n\n\n<p><strong>Pricing Starts at<\/strong>\nTo make and receive calls, the package starts at 2 Cents\/ minute and $1 monthly\n\/ phone number <\/p>\n\n\n\n<p><strong>Available Platforms: <\/strong>Windows, Mac<\/p>\n\n\n\n<p><h3><strong style=\"font-size:18px\">(2) Genesys<\/strong><\/h3><\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.helloleads.io\/blog\/wp-content\/uploads\/2021\/08\/Genesys.png\" alt=\"\" class=\"wp-image-3672\" width=\"127\" height=\"29\"\/><\/figure>\n\n\n\n<p>Genesys\nis the API-first solution and a flexible cloud IVR product that provides contact\ncenter software to drive outstanding customer experiences for organizations of\nany size. It has covered all possible ways to connect you you\u2019re your customers<\/p>\n\n\n\n<p><strong>Key Features:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Advanced\nomnichannel routing<\/li><li>Inbound\/outbound\nblending<\/li><li>Real-time\ndynamic performance views<\/li><li>Inbound voice,\nSMS, and app-based messages routing<\/li><li>Cloud-based\nvoicemail, screen recording, and interaction recording<\/li><li>Real-time and\nhistorical insights via performance dashboards<\/li><li>Co-browsing and\nscreen sharing for remote customer support<\/li><li>Campaign and workforce\nmanagement<\/li><li>CRM integration<\/li><\/ul>\n\n\n\n<p><strong>Pricing starts at\n<\/strong>$75 per user per month<\/p>\n\n\n\n<p><strong>Available Platforms:<\/strong> Web App, Android<\/p>\n\n\n\n<p><h3><strong style=\"font-size:18px\">(3) SparkTG VCC<\/strong><\/h3><\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.helloleads.io\/blog\/wp-content\/uploads\/2021\/08\/SparkTG.png\" alt=\"\" class=\"wp-image-3673\" width=\"139\" height=\"40\"\/><\/figure>\n\n\n\n<p>SparkTG\nestablished in the year 2002, is the provider of enhanced business\ncollaboration and cloud-based unified Contact Centre Solution, trusted by many\nstartups and growing organizations<\/p>\n\n\n\n<p><strong>Key Features:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Create new\nrecords and add tasks or follow-up activities<\/li><li>Real-time\ndashboards, reports &amp; call recordings <\/li><li>Inbound,\nOutbound, Historical Reporting<\/li><li>CRM integration<\/li><li>Multi-User login\n&amp; Roll-based access<\/li><li>Lead &amp;\nContact Management<\/li><li>Single Access\nNumber<\/li><li>Unlimited\nConcurrent Calls<\/li><li>Unattended Call Management<\/li><\/ul>\n\n\n\n<p><strong>Pricing Starts\nat: <\/strong>$5.00 per month per user<\/p>\n\n\n\n<p><strong>Available Platforms:<\/strong> Windows, Mac, Android<\/p>\n\n\n\n<p><h3><strong style=\"font-size:18px\">(4) Five9<\/strong><\/h3><\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.helloleads.io\/blog\/wp-content\/uploads\/2021\/08\/Five9.png\" alt=\"\" class=\"wp-image-3674\" width=\"128\" height=\"61\"\/><\/figure>\n\n\n\n<p>Five9\nfounded in the year 2001, is the leader of the largest Cloud-hosted contact\ncenter software and positioned highest in the ability to execute in the Leaders\nquadrant of the Gartner Contact Center as a Service (CCaaS) Magic Quadrant. It has\nbecome the solution of choice for enterprise contact centers and delivers the\nmost trusted, scalable, and reliable cloud contact center that unlocks customer\nintelligence and insights, empowers agents and organizations to deliver\nremarkable customer experiences.<\/p>\n\n\n\n<p><strong>Key Features:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Campaign\nCommunication and call list management<\/li><li>CRM integrations<\/li><li>Text-to-speech<\/li><li>Analytics and Real-time\nreporting<\/li><li>Skills-based\nrouting<\/li><li>Power, Preview,\nPredictive and Progressive dialler<\/li><li>Inbound Contact\nSystems, Outbound, and blended Call Systems<\/li><li>Multichannel\nCommunication<\/li><li>Call Disposition, Logging, Monitoring, Recording,\nRouting, Scheduling, Scripting, Tagging, Tracking, Transfer<\/li><li>Collaboration tools<\/li><\/ul>\n\n\n\n<p><strong>Pricing Starts\nat:<\/strong><strong> <\/strong>$100.00 per user per month<\/p>\n\n\n\n<p><strong>Available Platforms:<\/strong> Mac OS, Web browser<\/p>\n\n\n\n<p><h3><strong style=\"font-size:18px\">(5) NICE CXone<\/strong><\/h3><\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.helloleads.io\/blog\/wp-content\/uploads\/2021\/08\/NICE.png\" alt=\"\" class=\"wp-image-3675\" width=\"106\" height=\"48\"\/><\/figure>\n\n\n\n<p>NICE\nCXone is previously known as NICE inContact with the world\u2019s No. 1 cloud\ncustomer experience platform that helps organizations of all sizes by allowing customer\nservice teams to move faster and work smarter to create trustworthy customer\nexperiences.<\/p>\n\n\n\n<p><strong>Key Features<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Omnichannel and\nSkill-based routing<\/li><li>Automatic call\nback<\/li><li>Workforce\nmanagement and optimization<\/li><li>Reporting &amp;\nanalytics<\/li><li>Smart inbox\u2122<\/li><li>Concurrent\nCalling<\/li><li>Call Disposition,\nLogging, Monitoring, Recording, Routing, Scheduling, Scripting, Tagging,\nTracking, Transfer<\/li><li>Reporting &amp;\nDashboards<\/li><li>Session Summary\nNotes and recording<\/li><li>CRM &amp; UCaaS Integrations<\/li><\/ul>\n\n\n\n<p><strong>Pricing Starts\nat:<\/strong><strong> <\/strong>$100.00\/month<\/p>\n\n\n\n<p><strong>Available Platforms:<\/strong> Mac OS, Web browser, Windows 8<\/p>\n\n\n\n<p><h3><strong style=\"font-size:18px\">(6) Zendesk Talk<\/strong><\/h3><\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.helloleads.io\/blog\/wp-content\/uploads\/2021\/08\/Zendesk.png\" alt=\"\" class=\"wp-image-3676\" width=\"134\" height=\"44\"\/><\/figure>\n\n\n\n<p>Zendesk\n&nbsp;is one of the popular and powerful call\ncenter software for customer relationships, used by a wide range of businesses\nfrom small companies to large organizations <\/p>\n\n\n\n<p><strong>Key Features<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Role-based\naccess<\/li><li>Customizable and\nautomated ticket management<\/li><li>Multiple support\nstreams, such as email, web, phone, chat, social media<\/li><li>CRM integrations\nlike Salesforce, SugarCRM<\/li><li>Call routing and\nrecording<\/li><li>Reporting\/Analytics<\/li><\/ul>\n\n\n\n<p><strong>Pricing Starts\nat:<\/strong><strong> <\/strong>$9 \/ User \/ Month<\/p>\n\n\n\n<p><strong>Available Platforms:<\/strong> Web App<\/p>\n\n\n\n<p><h3><strong style=\"font-size:18px\">(7) CallHippo<\/strong><\/h3><\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.helloleads.io\/blog\/wp-content\/uploads\/2021\/08\/CallHippo.png\" alt=\"\" class=\"wp-image-3677\" width=\"123\" height=\"30\" srcset=\"https:\/\/www.helloleads.io\/blog\/wp-content\/uploads\/2021\/08\/CallHippo.png 319w, https:\/\/www.helloleads.io\/blog\/wp-content\/uploads\/2021\/08\/CallHippo-300x73.png 300w\" sizes=\"auto, (max-width: 123px) 100vw, 123px\" \/><\/figure>\n\n\n\n<p>CallHippo\nis an easy to use, next-generation VoIP-based Virtual Phone System, that\nbenefits you to connect with your customers. It is trusted by 5000 companies\nworldwide and comes with exceptionally well and attractive features.<\/p>\n\n\n\n<p><strong>Key Features<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Reporting &amp;\nDashboards<\/li><li>Session\nRecording<\/li><li>Call Logs,\nRouting, Logging, Queuing, Reporting, and Recording<\/li><li>Agent Scheduling\nand Assignment<\/li><li>Built-In CRM<\/li><li>Unlimited\nConcurrent Calls<\/li><li>Multi-User login\n&amp; Roll-based access<\/li><\/ul>\n\n\n\n<p><strong>Pricing Starts\nat:<\/strong><strong> <\/strong>$14.00 per feature, per month<\/p>\n\n\n\n<p><strong>Available Platforms:<\/strong> Web App, iOS, Android<\/p>\n\n\n\n<p><h3><strong style=\"font-size:19px\">(8) GoToConnect<\/strong><\/h3><\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.helloleads.io\/blog\/wp-content\/uploads\/2021\/08\/GoToConnect.png\" alt=\"\" class=\"wp-image-3678\" width=\"111\" height=\"45\"\/><\/figure>\n\n\n\n<p>GoToConnect\nformerly known as Jive includes VoIP and unified communication\nsoftware&nbsp;with GoToMeeting&#8217;s web, audio, and video conferencing into one\nsimple, reliable and flexible solution.<\/p>\n\n\n\n<p><strong>Key Features<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Bilingual, 24\/7 phone, Email support<\/li><li>Online ticketing system<\/li><li>Multichannel service<\/li><li>Real-time and historical metrics<\/li><li><a href=\"https:\/\/www.helloleads.io\/blog\/all\/best-practices\/top-5-reasons-why-your-website-contact-forms-need-a-crm-integration\/\" title=\"CRM Integrations\"><strong>CRM integrations <\/strong><\/a>with Hubspot, Salesforce, G Suite, etc<\/li><li>Call queues and recording<\/li><li>Training<\/li><\/ul>\n\n\n\n<p><strong>Pricing Starts\nat:<\/strong><strong> <\/strong>$19.95 per user, per month<\/p>\n\n\n\n<p><strong>Available Platforms:<\/strong> Mac OS, Web browser, Android, iOS<\/p>\n\n\n\n<p><h3><strong style=\"font-size:19px\">(9) Servetel<\/strong><\/h3><\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.helloleads.io\/blog\/wp-content\/uploads\/2021\/08\/Servetel.png\" alt=\"\" class=\"wp-image-3679\" width=\"114\" height=\"29\" srcset=\"https:\/\/www.helloleads.io\/blog\/wp-content\/uploads\/2021\/08\/Servetel.png 313w, https:\/\/www.helloleads.io\/blog\/wp-content\/uploads\/2021\/08\/Servetel-300x77.png 300w\" sizes=\"auto, (max-width: 114px) 100vw, 114px\" \/><\/figure>\n\n\n\n<p>Servetel\nis a cloud telephony communications designed for efficient business connect, collaborate\nand communicate easily between customers and business via calls and custom\nmessages.<\/p>\n\n\n\n<p><strong>Key features:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>IVR<\/li><li>Agent Scheduling<\/li><li>Call routing,\nrecording, and forwarding<\/li><li>Number choices<\/li><li>Real-time\nanalytics and live call monitoring<\/li><li>SMS alert<\/li><li>Supports\nintegration with various third-party customer relationship management (CRM)\nsystems including Google Sheets, Zoho, and more<\/li><\/ul>\n\n\n\n<p><strong>Pricing Starts\nat:<\/strong><strong> <\/strong>15 days free trial with a customized pricing\nplan<\/p>\n\n\n\n<p><strong>Available Platforms:<\/strong> Web App, iOS, Android, Windows<\/p>\n\n\n\n<p><h3><strong style=\"font-size:18px\">(10) Knowlarity<\/strong><\/h3><\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.helloleads.io\/blog\/wp-content\/uploads\/2021\/08\/Knowlarity.png\" alt=\"\" class=\"wp-image-3680\" width=\"144\" height=\"38\"\/><\/figure>\n\n\n\n<p>Knowlarity\nwas founded in 2009 and is a smart, AI-enabled multi-level cloud communication\nplatform that collaborates, accelerates your business communication, and engages\nyour customers on their preferred channel by offering a personalized journey.<\/p>\n\n\n\n<p><strong>Key Features:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Multi-lingual\nsupport and 24 x7 Customer Support<\/li><li>Call logs, routing,\nand recording<\/li><li>Voicemails and\noutgoing SMS<\/li><li>Concurrent Calls<\/li><li>Multiple\nExtension, Access line, and Simultaneous Calls<\/li><li>Customizable Welcome\nGreeting<\/li><li>Customizable\nMenu<\/li><li>CRM and API integration<\/li><li>Inbound and\nOutbound Reporting<\/li><li>Multi-User login\n&amp; Roll-based access<\/li><li>Real-Time\nReporting and Dashboard<\/li><\/ul>\n\n\n\n<p><strong>Pricing Starts\nat:<\/strong><strong> <\/strong>$20.00 per month <\/p>\n\n\n\n<p><strong>Available Platforms:<\/strong> Web App, iOS, Android<\/p>\n\n\n\n<p><strong>Be it a large organization or a small one, IVR acts as a perfect solution for sales, marketing, customer support, and many more needs. Also, it reduces organization burden without hiring dedicated people to handle customer phone calls. It may be the right time for you to embrace an IVR voice recording platform for your business. <\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Over the years, technology has revolutionized the world in many ways, starting from the way we live and we communicate. Today, many users book their travel and entertainment tickets online, automating their banking process. Throughout their online journey, most of the customers feel comfortable reaching their customer service team without [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":8638,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[10],"tags":[907,904,906,905],"class_list":["post-3669","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology-and-tips","tag-gotoconnect","tag-ivr","tag-knowlarity","tag-voicecall"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Voice Recording your calls \u2013 Top 10 IVR Providers - HelloLeads Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.helloleads.io\/blog\/all\/technology-and-tips\/voice-recording-your-calls-top-10-ivr-providers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Voice Recording your calls \u2013 Top 10 IVR Providers - HelloLeads Blog\" \/>\n<meta property=\"og:description\" content=\"Over the years, technology has revolutionized the world in many ways, starting from the way we live and we communicate. 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